Tpower FAQS

Frequently Asked Questions (FAQ)

1.What is TPOWER?

TPower is an innovative online casino platform tailored to provide players with a top-notch gaming experience. As one of the leading online casinos in Malaysia, TPower offers a wide array of casino games and services.

2.How To Register TPOWER Casino?

You can sign up account easily. Just put in your ACCOUNT, FULL NAME, PHONE NUMBER, and A PASSWORD. Register TPOWER Casino and start playing all your favorite games .

 

3.HOW TO INSTALL TPOWER APPS?
1. Visit TPower Download to download the app.
– For IOS users, please install TestFlight at first, then follow the guide to download the apk.
– For Android users, just insteadly click on “Android download” to install the app.

2. Visit the page of TPower Download to download the app.

 

4.HOW IF I FORGET MY TPOWER ID/LOGIN PASSWORD?

At TPOWER Login, click “Forgot ID/Password” button, follow the instructions to reset your password. After new password verified, you can continue use your TPOWER Account. For issues accessing TPOWER Casino, our customer support is ready 24/7.

 

5.WHAT IS THE FORMAT OF REGISTER AN ID?
ID last three characters cannot be all numbers, and the first character must start with a letter (a-z) and the length required at least 6 and maximum 15 characters.
Example of IDs:

  • abcd12✔
  • ab123a✔
  • abc123✖
  • 123abc✖

6.WHAT IS TPOWER QR CODE?
The QR code in the TPOWER app is accessible via a red, iconized button. This QR code serves multiple purposes: it allows users to add friends, register new accounts, receive points from friends, and share it publicly to earn additional income!

 

7.HOW TO CHANGE MY BINDING PHONE NUMBER?
1. Go to “Me”
2. Select Edit Personal Information.
3. Click on Mobile No.
4. By receiving One Time Password, change your new phone number and click send.
5. Key in the verification code.
6. Done

 

8.WHAT IS CURRENT BET/ PREVIOUS BET?
The “Current Bet” and “Previous Bet” represent the total betting turnover for a game. You can view this information in the lobby before entering the game.

The higher your bets, the greater the rebates you earn!

 

9.24/7 CUSTOMER SERVICE TEAM
Players can contact our Customer Service (CS) team anytime for assistance in multiple languages. We provide support for various inquiries, including Top-Up, Withdrawal, Game Complaints, and more.

 

10.HOW TO BIND BANK ACCOUNT?
1. Click on “Me”
2. Select “Bank Account”
3. Select “Add bank account”
4. Choose the bank you want to bind in.
5. By entering the verification code that sent to your phone, you are all done until now.

 

11.HOW TO CHANGE/DELETE MY BANK ACCOUNT?
1. Click on “Me”
2. Select “Bank Account”
3. Click on the “Edit Icon” at the upper right.
4. Delete your bank account.

Reminder: Players cannot delete the last bank account.

 

12.WHY CAN’T I ENTER A GAME?
Ensure you log out from other games before attempting to play a new one. If you’re still logged in, a “Playing…” prompt will appear on the game module.

To resolve this, click on the game module and select “Quit.” Once you’ve exited, you’ll be able to log in to other games.

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